Passwords and Security
PasswordsEBS supplies all students and parents with a unique user name and password for their accounts. Each student has his or her own personal user name and password that must be used to access their Personal Online Learning Space.
Passwords are not transferable and may only be used by the student or parent for whom they have been created. They should not be given to anyone else.
If you lose or forget your username or password, our Customer Support Team at EBS can remind you of it, or reset it if you prefer – just call 0208 658 7711 anytime Monday to Friday from 9.00 am to 5.30 pm.
If someone else has been given your password or username and you want to change it, just call 0208 658 7711 anytime Monday to Friday from 9.00 am to 5.30 pm and our Customer Support Team will be pleased to help you.
SecurityAt EBS we take your children’s security very seriously and we have 8 simple but powerful principles to ensure this:
Data SecurityTo enable us to operate our services for you and your family we need to hold both personal and educational data. We seek to ensure that we only hold the data that is necessary for the provision of our services and to be able to communicate with you in the way you have asked.
All such data is held in a secure environment. Our systems are all hosted in the UK by some of the largest professional hosting companies in the country and have the latest security protection available.
All databases conform to the highest UK Data Protection Standards and the latest data protection legislation in the UK and we are registered with the Information Commissioner’s Office to hold and use personal data.
Access to data within EBS is strictly controlled and managed, using passwords and access level management software to ensure that staff only see the data they need to see to do their jobs and meet our customer’s needs and requests.